Privacy Policy — One House

Introduction

One House ("we," "us," or "our") is committed to protecting the privacy of our visitors, donors, volunteers, and service recipients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, mailing address, and military service details when voluntarily provided through forms, intake requests, or donations.
Usage Data: Browser type, IP address, pages visited, time spent on pages, and referring URLs collected automatically through cookies and analytics tools.
Donation Information: Payment details processed securely through our third-party payment processor. We do not store credit card numbers on our servers.

How We Use Your Information

To provide and improve our programs and services
To process donations and send receipts
To respond to inquiries and support requests
To send newsletters, updates, and event information (with your consent)
To analyze website usage and improve user experience
To comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted partners who assist in operating our website, conducting our programs, or servicing you, provided those parties agree to keep this information confidential. We may also release information when required by law or to protect the rights, property, or safety of One House, our users, or others.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though some features of the website may not function properly without them.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications at any time

Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, please contact us.